Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Screen refreshes continuously and unable to perform any action

SA-57649

Summary



The screen refreshes continuously and unable to perform any action.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Launch the CRM approval portal
  2. Click any one of the records from the CRM workbasket grid
  3. Click the Approve button
  4. Click the Close button on the next screenThe CRM workbasket grid displays and the screen refreshes continuously


Root Cause



A defect in Pegasystems’ code or rules.
When there is a nested Connector call in a data page-based invocation, errors related to Performance tools (PAL) timers occur in the logs.



Resolution

Apply HFix-43904.


 

Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us