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Support Article

Screen replaced with a smiley face during CTI call

SA-88943

Summary



During a CTI call, the ' Smiley face' Soft Phone image displays on the entire screen, intermittently. This occurs on both Windows 10 and earlier versions, and the Internet Explorer 11 browser.


Error Messages



Not Applicable


Steps to Reproduce



Log in to the application and answer a few calls. 


Root Cause



A defect or configuration issue in the operating environment.
Internet Explorer Enterprise mode was enabled.



Resolution



Perform the following local-change:
  1. Modify the Group Security policy.
  2. Disable access to the Internet Explorer Enterprise mode.

Published March 25, 2020 - Updated December 2, 2021

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