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Support Article

Screen sections are lost while performing out-of-the-box Print

SA-99290

Summary

A few of the screen sections are lost while performing out-of-the-box Print on the Internet Explorer (IE) and Edge browsers.


Error Messages

Not Applicable


Steps to Reproduce

  1. Open a case
  2. Click Action
  3. Select Print 


Root Cause



An issue in the custom application code or rules. An issue with the flex related styles of the Internet Explorer (IE) and Edge browser Print. However, the browser is not adaptable to the advance Cascading Style Sheets (CSS).

Resolution



Perform the following local-change: 
  1. Open the sections included in the Print review
  2. Open the dynamic layout configurations which are included in the Print sections
  3. Change optimize layout
  4. Markup to static legacy layout on the Presentation tab
OR
  1. Open the PrintView harness rule
  2. Open the harness_print js file in Scripts & Styles
  3. Include "$('.flex').removeClass('flex');" as the first line in the printHarness function
    function printHarness(){
      $('.flex').removeClass('flex');

     
Suggest Edit

Published April 1, 2020 - Updated December 2, 2021

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