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Support Article

Screenpop control has expired certificates and will not install

SA-35496

Summary



The digital signature on the screenpop control has expired and users are also receiving a popup for PegaDesktopApplet.


Error Messages



Not Applicable


Steps to Reproduce



Log in to the environment as an end user.


Root Cause



A ChannelServices-Admin-PresenceAgent instance was not present in the environment to specify whether a plugin should be used for the screenpop.

Resolution



Perform the following local-change: create a default ChannelServices-Admin-PresenceAgent instance and set the Presence Agent value to 'No Plugin'.

Here are the steps to create a new instance:
  1. Navigate to “ChannelServices-Admin-PresenceAgent”.
  2. Click on the class name to see the instances of the class.
  3. Click + Create button at the top of landing page.
  4. Enter below values while creation & click on Create and open.​​
  5. Select below values and click on Save.
Suggest Edit

Published March 26, 2017 - Updated December 2, 2021

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