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Support Article

Scroll bar getting disappeared

SA-20213

Summary



Scroll bar is getting disappeared on click of a modal dialog in PRPC 6.2 SP2.


Error Messages



No error message.


Steps to Reproduce



1.Submit a Work Object.
2. Observe that validations are getting called and the warning message is getting displayed in pop-up.
3.Click on Previous which should stay on the same screen without submitting the flow.
4. Observe that the scroll has disappeared.

 

Root Cause



The root cause of the reported behavior is that the inline style of the harness body is been changed to 'overflow:hidden'. Before it has a style of 'overflow:auto'. So the scroll was getting disappeared.
Tried to reproduce the scenario but the scroll was not removed. If user can make the 'overflow:auto !important' in the harness body, it would always pick the overflow:auto as it is important and will not be set to hidden.

Resolution



Perform the following local-change:

Solution1:

1.Create a new section with non-auto generated code as below to get the proper scroll in 360 degree view.
2. Include this section into Harness(CPMPerform) both Container1 and Container2 which is being picked up in 360 degree view of the Interaction.
<style>
body.harnessBody
{
   overflow:auto !important;
}
</style>



Solution2:

Include the above css changes in any of the custom css file used in the harness.

 

Suggest Edit

Published March 1, 2016 - Updated October 8, 2020

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