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Support Article

Scroll bar not getting displayed for suggestions in CSR portal

SA-17242

Summary



In CSR portal, users are not getting scroll bar in suggestions tab when there are more (5+) suggestions to display. This problem is occurring in IE11 (Internet Explorer 11) only. It works fine in IE9.


Error Messages



No error


Steps to Reproduce



Launch an interaction
The suggestions displayed in interaction driver.
No scroll bar is displayed when there are more then 5 suggestions to display.


Root Cause



A defect in Pegasystems’ code or rules

On debugging the issue we found that OOTB rule CAInteractionDriverVeritical_SRC was getting loaded for displaying suggestions. Below div where suggestions were loaded was given an inline "display:inline" which was causing the issue in IE11. 

Resolution


 

Changing inline style to "display:block" was resolving the issue.


Change form  

  <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:inline;" >

   to

   <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:block;" >

 

Published January 31, 2016 - Updated December 2, 2021

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