Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Scroll bar not getting displayed for suggestions in CSR portal



In CSR portal, users are not getting scroll bar in suggestions tab when there are more (5+) suggestions to display. This problem is occurring in IE11 (Internet Explorer 11) only. It works fine in IE9.

Error Messages

No error

Steps to Reproduce

Launch an interaction
The suggestions displayed in interaction driver.
No scroll bar is displayed when there are more then 5 suggestions to display.

Root Cause

A defect in Pegasystems’ code or rules

On debugging the issue we found that OOTB rule CAInteractionDriverVeritical_SRC was getting loaded for displaying suggestions. Below div where suggestions were loaded was given an inline "display:inline" which was causing the issue in IE11. 



Changing inline style to "display:block" was resolving the issue.

Change form  

  <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:inline;" >


   <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:block;" >


Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us