SA-17242

Summary

In CSR portal, users are not getting scroll bar in suggestions tab when there are more (5+) suggestions to display. This problem is occurring in IE11 (Internet Explorer 11) only. It works fine in IE9.

Error Messages

No error

Steps to Reproduce

Launch an interaction
The suggestions displayed in interaction driver.
No scroll bar is displayed when there are more then 5 suggestions to display.

Root Cause

A defect in Pegasystems’ code or rules

On debugging the issue we found that OOTB rule CAInteractionDriverVeritical_SRC was getting loaded for displaying suggestions. Below div where suggestions were loaded was given an inline "display:inline" which was causing the issue in IE11. 

Resolution

 

Changing inline style to "display:block" was resolving the issue.

Change form  

  <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:inline;" >

   to

   <div id="SuggestionAccordianContent" class="caSuggestionAccordianContainer" style="display:block;" >