Support Article

Scroll bars are disappearing when moving from tab to tab

SA-37038

Summary

Users reported that the scrollbars inside the tabs are disappearing when switching between the tabs with Pega 7.2.1.

Error Messages

Not Applicable

Steps to Reproduce

1. Open the portal.
2. Open any work object
3. Now click on home tab and click back WorkObject tab.
4. Observe that the scroll bar disappears.

Root Cause

When user is moving from one dynamic tab to other tab (that is one iframe to other), scrollbar will disappear.

It is an existing Chrome browser issue. Issue is reproduced outside PRPC also.

Resolution

Here’s the explanation for the reported behavior:

Issue appears to only existing Google Chrome browsers. Scrollbars persist as expected in Internet Explorer and FireFox browsers.

Additionally, scrollbars will reappear in Chrome browser, if the user resizes the browser window or reload the browser.

This indeed is a issue with Chrome's handling of iframes, which is why the scrollbar issue is occurring.

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