Support Article
Scroll bars are disappearing when moving from tab to tab
SA-37038
Summary
Users reported that the scrollbars inside the tabs are disappearing when switching between the tabs with Pega 7.2.1.
Error Messages
Not Applicable
Steps to Reproduce
1. Open the portal.
2. Open any work object
3. Now click on home tab and click back WorkObject tab.
4. Observe that the scroll bar disappears.
Root Cause
When user is moving from one dynamic tab to other tab (that is one iframe to other), scrollbar will disappear.
It is an existing Chrome browser issue. Issue is reproduced outside PRPC also.
Resolution
Here’s the explanation for the reported behavior:
Issue appears to only existing Google Chrome browsers. Scrollbars persist as expected in Internet Explorer and FireFox browsers.
Additionally, scrollbars will reappear in Chrome browser, if the user resizes the browser window or reload the browser.
This indeed is a issue with Chrome's handling of iframes, which is why the scrollbar issue is occurring.
Published May 16, 2017 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.