Support Article
Scroll bars not visible in Review harness
SA-17243
Summary
Developer reported that there are no scroll bars for the service requests in the Review harness of the CSR portal when it is opened in Internet Explorer 11.
This problem occurs using CPM for Healthcare Member Services Framework 7.6 for PRPC 6.3 SP1.
Error Messages
Not Applicable
Steps to Reproduce
Open the service request and check the Review harness of the servie request. The scroll bar does not display.
Root Cause
An issue in the custom application code or rules
On debugging the issue, we found that overflow CSS attribute for Body.harness style was getting overridden to hidden instead of auto.
Resolution
Perform the following local-change:
Override the CSS style Body.harness in the user custom CSS with the following code snippet:
Body.harness {
overflow: auto !important;
}
Published March 24, 2016 - Updated October 8, 2020
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