Support Article

Scrollbar does not appear correctly



When the user portal opens, the screen loads and the scrollbar is non-functional. Issue is only in IE. It is not observed in other browsers. IE 11, mode=Edge has been in use.

Error Messages

Not Applicable

Steps to Reproduce

Login to user portal

Root Cause

IE11 is not able to load UI content in the first go. If page got refreshed later or any link clicked then it starts working properly, that is, scrollbar works as expected.


  1. UUsethe following script to automate refresh the UI once user logs into the portal in IE only.

<![if IE]>

Published September 29, 2016 - Updated October 23, 2016

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