Support Article

Scrollbar does not appear correctly

SA-28642

Summary



When the user portal opens, the screen loads and the scrollbar is non-functional. Issue is only in IE. It is not observed in other browsers. IE 11, mode=Edge has been in use.

Error Messages



Not Applicable
 

Steps to Reproduce

Login to user portal

Root Cause



IE11 is not able to load UI content in the first go. If page got refreshed later or any link clicked then it starts working properly, that is, scrollbar works as expected.

Resolution

  1. UUsethe following script to automate refresh the UI once user logs into the portal in IE only.

<![if IE]>
    <script>
        $(document).ready(function(){
 
         $("span.menu-item-title")[1].click();
        });
    </script>
<![endif]>

Published September 29, 2016 - Updated October 23, 2016

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