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Support Article

Search does not work

SA-78610

Summary


 

Search does not work as the index is corrupted.

 

Error Messages


 

686 [Timer-1] [ STANDARD] [  ] [ ] (SearchManager.BuildIndicesTask) INFO - Skipping re-indexing for [Rule]; Unable to query if re-indexing could be initiated. Reason: Search request failed. Query: [dummyindexasqwertyuiopasdf], Index [rule]
696 [ Timer-1] [ STANDARD] [ ] [  ] (SearchManager.BuildIndicesTask) INFO - Skipping re-indexing for [Work]; Unable to query if re-indexing could be initiated. Reason: Search request failed. Query: [dummyindexasqwertyuiopasdf], Index [work]

 

Steps to Reproduce


 

Unknown

 

Root Cause



The Reindex button was unresponsive.

Resolution



Perform the following local-change:
1. Stop the server
2. Truncate Pr_sys_queue_ftsindexer and pr_sys_statusnodes tables
3. Restart the server, node by node


 

 

Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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