Support Article
Search does not work
SA-78610
Summary
Search does not work as the index is corrupted.
Error Messages
686 [Timer-1] [ STANDARD] [ ] [ ] (SearchManager.BuildIndicesTask) INFO - Skipping re-indexing for [Rule]; Unable to query if re-indexing could be initiated. Reason: Search request failed. Query: [dummyindexasqwertyuiopasdf], Index [rule]
696 [ Timer-1] [ STANDARD] [ ] [ ] (SearchManager.BuildIndicesTask) INFO - Skipping re-indexing for [Work]; Unable to query if re-indexing could be initiated. Reason: Search request failed. Query: [dummyindexasqwertyuiopasdf], Index [work]
Steps to Reproduce
Unknown
Root Cause
The Reindex button was unresponsive.
Resolution
Perform the following local-change:
1. Stop the server
2. Truncate Pr_sys_queue_ftsindexer and pr_sys_statusnodes tables
3. Restart the server, node by node
Published August 15, 2019 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.