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Support Article

Search does not work

SA-92395

Summary



Search does not work. Indexing is available for Rules and Work and Data on the Search landing page.


Error Messages



415[8819be18c4da.event-5][STANDARD][ ][ ](Manager.PegaSearchProviderImpl)INFO - Stopped full text search functionality for this node. 
438 [8819be18c4da.event-5][STANDARD][ ][ ](Manager.PegaSearchProviderImpl)ERROR - Failed to re-initialize full text search functionality for this node. 
pega.platform.search.searchmanager.FTSInitializationException: Failed to initialize full text search for this node. 
at pega.platform.search.internal.ESSearchProviderEmbedded.initializeElasticSearchNode(ESSearchProviderEmbedded.java:205) ~[search.jar:?] 
at pega.platform.search.internal.ESSearchProviderEmbedded.startSearch(ESSearchProviderEmbedded.java:78) ~[search.jar:?] 
at pega.platform.search.searchmanager.internal.AbstractSearchManager.startSearch(AbstractSearchManager.java:22) ~[search.jar:?] 
at pega.platform.pegasearch.searchmanager.internal.PegaSearchProviderImpl._initializeFTS(PegaSearchProviderImpl.java:335) ~[pegasearch.jar:?] 
at pega.platform.pegasearch.searchmanager.internal.PegaSearchProviderImpl.reInitializeESNode(PegaSearchProviderImpl.java:495) ~[pegasearch.jar:?] 
at pega.platform.pegasearch.searchmanager.internal.PegaSearchProviderImpl.reinitializeFTS(PegaSearchProviderImpl.java:477) ~[pegasearch.jar:?] 
at pega.platform.pegasearch.searchmanager.internal.PegaSearchManagerImpl.reinitializeFTS(PegaSearchManagerImpl.java:125) ~[pegasearch.jar:?] 
at pega.pegarules.session.internal.mgmt.Executable.reinitializeFTS(Executable.java:8265) ~[prprivate.jar:?] 
at pega.pegarules.cluster.internal.pulseprocessor.PRPulseRRFTSProcessor.execute(PRPulseRRFTSProcessor.java:92) ~[systempulse.jar:?] 
at pega.pegarules.cluster.internal.pulseprocessor.PRPulseDispatcher.processPulseMessages(PRPulseDispatcher.java:188) ~[systempulse.jar:?] 
at pega.pegarules.cluster.internal.PRClusterHazelcastImpl$PulseListener.onMessage(PRClusterHazelcastImpl.java:944) ~[prcluster.jar:?] 
pega.pegarules.cluster.internal.PRHazelcastDistributedTopicImpl$TemporaryMessageListener.onMessage(PRHazelcastDistributedTopicImpl.java:117)at pega.platform.cluster.distributedmessaging.internal.HazelcastMessageListener.onMessage(HazelcastMessageListener.java:19) ~[cluster.jar:?] 
at hazelcast.topic.impl.TopicService.dispatchEvent(TopicService.java:136)  
at hazelcast.spi.impl.eventservice.impl.EventProcessor.process(EventProcessor.java:61) 
at hazelcast.spi.impl.eventservice.impl.RemoteEventProcessor.run(RemoteEventProcessor.java:47) 
at hazelcast.util.executor.StripedExecutor$Worker.process(StripedExecutor.java:226) 
at hazelcast.util.executor.StripedExecutor$Worker.run(StripedExecutor.java:209) 
Caused by: java.lang.IllegalStateException: failed to obtain node locks, tried [[/usr/local/tomcat/work/Catalina/localhost/prweb/6ada3eb47cd1fedd9c6b8819be18c4da]] with lock id [0]; maybe these locations are not writable or multiple nodes were started without increasing [node.max_local_storage_nodes] (was [1])? 
at elasticsearch.env.NodeEnvironment.<init>(NodeEnvironment.java:261)  
at elasticsearch.node.Node.<init>(Node.java:265) 
at pega.platform.search.internal.ESSearchProviderEmbedded$ESNode.<init>(ESSearchProviderEmbedded.java:217) ~[search.jar:?] 
at pega.platform.search.internal.ESSearchProviderEmbedded.invokeES(ESSearchProviderEmbedded.java:222) ~[search.jar:?] 
at pega.platform.search.internal.ESSearchProviderEmbedded.initializeElasticSearchNode(ESSearchProviderEmbedded.java:188) ~[search.jar:?]



Steps to Reproduce



Unknown


Root Cause



A defect in Pegasystems’ code or rules. Application nodes fail to reinitialise correctly in certain scenarios. Search does not work in the Application nodes though the Search nodes are intact.


Resolution



Apply HFix-57031.


 
Suggest Edit

Published November 5, 2019 - Updated December 2, 2021

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