Support Article

The Search Functionality in CSR Portal is not working

SA-31724

Summary



The Search Functionality in CSR Portal is not working. The user observes an issue with the Global Search functionality of CSR Portal. Search is failing due to RD 'PegaApp-Interface-Contact.CPMSearchContact'.
 

Error Messages



Not Applicable


Steps to Reproduce

  1.  Login into CSR portal
  2.  Perform a global search in the Interaction Portal


Root Cause



The class mapping for class PegaApp-Link-ContactAccount is to <schema-name>.pr_other. Mapping is wrong.

Resolution



The class mapping of  PegaApp-Link-ContactAccount should be <schema-name>.pa_account_link.

 

Published December 21, 2016 - Updated January 3, 2017

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