The Search Functionality in CSR Portal is not working
SummaryThe Search Functionality in CSR Portal is not working. The user observes an issue with the Global Search functionality of CSR Portal. Search is failing due to RD 'PegaApp-Interface-Contact.CPMSearchContact'.
Error MessagesNot Applicable
Steps to Reproduce
- Login into CSR portal
- Perform a global search in the Interaction Portal
Root CauseThe class mapping for class PegaApp-Link-ContactAccount is to <schema-name>.pr_other.
Mapping is wrong.
ResolutionThe class mapping of PegaApp-Link-ContactAccount
should be <schema-name>.pa_account_link
Published December 21, 2016 - Updated January 3, 2017