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Support Article

The Search Functionality in CSR Portal is not working



The Search Functionality in CSR Portal is not working. The user observes an issue with the Global Search functionality of CSR Portal. Search is failing due to RD 'PegaApp-Interface-Contact.CPMSearchContact'.

Error Messages

Not Applicable

Steps to Reproduce

  1.  Login into CSR portal
  2.  Perform a global search in the Interaction Portal

Root Cause

The class mapping for class PegaApp-Link-ContactAccount is to <schema-name>.pr_other. Mapping is wrong.


The class mapping of  PegaApp-Link-ContactAccount should be <schema-name>.pa_account_link.


Published January 4, 2017 - Updated December 2, 2021

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