Support Article

Search functionality is not working



Search functionality is not working properly in development environment, when searching with 'old:(SearchWord)' it is working.

It has been observed that search agents are not shown in search landing page and searchworkindexer agent is stopped when checking from System Managemnt Application (SMA).

Error Messages

No Results found even there are some search result records.

Steps to Reproduce

Type <searchword> in the search textbox and press Enter.

Root Cause

Search indexes were corrupted, need to rebuild the same.


Do re-index for the required classes(Rule-,Data-,work-) to update temp file and click on check button to find index file size.

Following is the reference link for re-Index:

Suggest Edit

Published March 23, 2016 - Updated October 8, 2020

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