Support Article

Search functionality is not working

SA-19621

Summary



Search functionality is not working properly in development environment, when searching with 'old:(SearchWord)' it is working.


It has been observed that search agents are not shown in search landing page and searchworkindexer agent is stopped when checking from System Managemnt Application (SMA).


Error Messages



No Results found even there are some search result records.


Steps to Reproduce



Type <searchword> in the search textbox and press Enter.


Root Cause



Search indexes were corrupted, need to rebuild the same.

Resolution



Do re-index for the required classes(Rule-,Data-,work-) to update temp file and click on check button to find index file size.

Following is the reference link for re-Index:

https://pdn.pega.com/support-articles/queries-related-re-index-process-work-objects


 
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Published March 23, 2016 - Updated October 8, 2020

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