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Support Article

Search functionality is not working fine

SA-31286

Summary



Search functionality is not working as expected.

Error Messages



Rule Index File Unavailable Or Corrupted.

Steps to Reproduce



Unknown

Root Cause



A defect or configuration issue in the operating environment: Index files were corrupted.

Resolution



Perform the following local-change:
  1. Stop the PRPC instance.
  2. Delete the content of the following indexing directory as shown in the search details: /web/appuser/pegaCPMFS/pegaindex/PegaRULESIndex
  3. Start the PRPC instance.
  4. Retry the indexing.

Published January 4, 2017 - Updated December 2, 2021

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