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Support Article

Search icon in the application is not working correctly



When user attempts to search the existing request using the ID, the system does not fetch the results.
However, the results display when the user clicks the Enter button.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the Case Manager application
  2. Enter the request ID
  3. Click the Search icon

Root Cause

A defect or configuration issue in the operating environment. The Search Index is corrupted.


Perform the following local-change: 
  1. Log in to Pega Designer Studio
  2. Traverse Designer Studio > System > Setting > Search
  3. Navigate to Search > Indexing setting > Ensure Search Index button is On.
    If this button is Off, then by default, only Rules and Data Indexes can be rebuilt
  4. Navigate to the Default Indexes Option > All Rules > Click Reindex

Suggest Edit

Published January 2, 2020 - Updated October 8, 2020

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