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Support Article

Search Not Working - Re-Indexing making no progress

SA-69070

Summary



Search does not work on starting the reindexing process.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



According to the pr_sys_statusnodes table output, the indexing host node had not pulsed for over a week.


Resolution

  1. Restart the Elastic Search node.
  2. Drop its entry from pr_sys_statusnodes before restarting it.
  3. Ensure the following JVM argument is in use on all nodes to identify the indexing host nodes.

    -Dindex.directory=<index_directory>

 

Published December 27, 2018 - Updated December 2, 2021

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