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Support Article

Search Not Working - Re-Indexing making no progress



Search does not work on starting the reindexing process.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

According to the pr_sys_statusnodes table output, the indexing host node had not pulsed for over a week.


  1. Restart the Elastic Search node.
  2. Drop its entry from pr_sys_statusnodes before restarting it.
  3. Ensure the following JVM argument is in use on all nodes to identify the indexing host nodes.<index_directory>


Published December 27, 2018 - Updated December 2, 2021

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