Support Article
Search option not working on Portal in Pega 7.1.8
SA-15935
Summary
Search option is not working in the user portals with Pega 7.1.8.
Error Messages
There is no error message, but a blank search results tab.
Steps to Reproduce
Search for Work-Id on the portals.
Root Cause
A defect in Pegasystems’ code or rules.
When ever user portal is getting launched pyDesktopType property that is configured under the portal rule is always set to "Composite ".
Even though when user change the property to some other type, the change is not getting reflected.
This property is used by the search engine to set the Work-Class of the portal.
Search engine uses this Work-Class to search in that particular class to find the Work-Object.
Since the property is not set correctly and the work-class is set to wrong one and search engine is unable to find the work-object.
Resolution
Apply HFix-24258.
Published January 26, 2016 - Updated October 8, 2020
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