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Support Article

Search option not working on Portal in Pega 7.1.8



Search option is not working in the user portals with Pega 7.1.8.

Error Messages

There is no error message, but a blank search results tab.

Steps to Reproduce

Search for Work-Id on the portals.

Root Cause

A defect in Pegasystems’ code or rules.

When ever user portal is getting launched pyDesktopType property that is configured under the portal rule is always set to "Composite ".
Even though when user change the property to some other type, the change is not getting reflected.
This property is used by the search engine to set the Work-Class of the portal.
Search engine uses this Work-Class to search in that particular class to find the Work-Object
Since the property is not set correctly and the work-class is set to wrong one and search engine is unable to find the work-object.



Apply HFix-24258.


Published January 26, 2016 - Updated October 8, 2020

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