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Support Article

Search for an S-case results in search result displaying I-cases

SA-41207

Summary



When performing a search for an S-case, the search result displays I-cases.


Error Messages



Not Available


Steps to Reproduce

  1. Open an S-case from the worklist.
  2. Create a new I-case.
  3. Close both the work objects.
  4. Search with the S-case ID.


Root Cause



A defect in Pegasystems’ code or rules.

The I-case work objects contain S-case IDs in the prevRecordkey of the pyWorkPage. When a content search with an S-case is performed, the I-case is also retrieved as it contains the S-case ID in the prevRecordkey.



Resolution



Apply HFix-34290.


Suggest Edit

Published November 8, 2017 - Updated December 2, 2021

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