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Support Article

Search screen displays in the Task window after browser refresh

SA-44245

Summary



The Search screen displays in the Task window on refreshing the browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a new interaction
  2. Click the browser refresh button. The section is moved into the left-hand side gadget upon refresh.


Root Cause



A defect in Pegasystems’ code or rules. On browser refresh, the child iFrame width is not calculated correctly. This must be set to the browser's width using CSS.


Resolution



Apply HFix-37496.


Suggest Edit

Published December 15, 2017 - Updated December 2, 2021

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