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Support Article

Searching by tag for tagged KM articles does not work

SA-82645

Summary



An article is published with tags. On searching for one of the tag values, non-tagged items with related terms display at the top of the result list instead of the article with the specific tag.

For example,

Search with 'Technical-review-process' displays the correct results.

Search with 'Technical review process'. The result is null.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a Knowledge Management (KM) article with a tag value such as, Technical-review-process.
  2. Search with 'Technical review process' (Technical-review-process article already exists). The Search result is null.


Root Cause



In the KM article, search was performed using the exact tag name.


Resolution



Apply HFix-54238.
Suggest Edit

Published December 2, 2021

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