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Support Article

Second chargeback initiated incorrectly



On receiving a representment and the acquirer indicated that they are sending supporting documentation but did not sent them, a second chargeback is initiated by the flow.

Smart Dispute initiates another first chargeback, instead of initiating an arbitration chargeback with the arbitration chargeback reason code of 4901. Additionally, the cardholder receives a second credit instead of the representment debit being cleared.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-37341.

Suggest Edit

Published December 19, 2017 - Updated December 2, 2021

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