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Support Article

Section data is visible partially in different stage

SA-100263

Summary



A portion of the section and table data do not display on a single tab. The same section displays data in the Overview Tab.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure a section.
  2. Include the section in the case Overview tab.
  3. In the Section include, add a grid with a Visible When rule


Root Cause



An issue in the custom application code or rules.
The pxStage property was re-enabled in the Visible When rule for the grid. Since the stage value was incorrect, the Visible When rule was false. Hence, the grid did not display.


Resolution



Perform either of the following local-changes:
  • Configure the Visible When rule for the correct pxStage property value
  • Remove the Visible When condition for the grid.
Suggest Edit

Published April 1, 2020 - Updated December 2, 2021

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