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Support Article

Security:System requires content outside Pega (eg



On performing an analysis on content loaded on Pega 7.1.4 Customer Process Manager (CPM) user portal, user found out that it is requires few content from "" like :
  •, ...

User requires a way to remove all this content from the screens as there is no need for co-browsing functionality and references to code, that is hosted on external servers is not allowed in our system.

Error Messages

Error retrieving javascripts as access to the locations is not allowed from our environment.

Steps to Reproduce

  1. Install Pega 7.1.9 with CS (CPM) 7.1.4.
  2. Restrict access to (block via firewall). Js Errors will occur on the default portal after login in as a standard CPM user.

Root Cause

The Interaction Portal always downloads the Co-Browsing scripts because of the inclusion of PortalCoBrowsing section in the Portal header. This should only be included if Co-Browsing is enabled.


Apply HFix-26170.

This fix updates the InteractionPortalHeader section to add a Visible When around the co-browsing section include.
The Declare_CAApplicationSettings Data Page is used to control this setting.
Note: The licensed install of PegaCALL is required by dependent HFix-24822.


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Published June 30, 2016 - Updated December 2, 2021

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