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Support Article

Seeing unncessary OOTB assignments/actions in the Review harness

SA-21154

Summary



When opening a work object in the review harness unnecessary out-of-the-box actions are seen.
 

Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a case on the NewWork flow using SOAP service which is created in Pega 7.
  2. Open and Review the same case from within the system.
  3. In the Review Harness observe the actions tab where a user can perform various business actions.


Root Cause



An issue in the custom application code or rules. These are the actions specified on the Work-CoverNewWork flow if they are undesired specify a different starting flow.

Resolution



Perform the following local-change: 

Launch the new work object on a different starting flow than Work-CoverNewWork if said local actions are not required.
Suggest Edit

Published March 23, 2016 - Updated October 8, 2020

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