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Support Article

Segment criteria does not work for custom prospect properties

SA-20137

Summary



Custom Customer and Prospect classes were used in Pega Marketing NBAM 7.13 application. Custom properties were defined in the Customer class.
The custom properties are listed and can be selected for a segment when a new criteria is added. An error is thrown for the new criteria and the new criteria cannot be saved when navigated back to Segment configuration screen.

Error Messages



In UI: Criteria no longer exists
In Tracer: Unable to open an instance using the given inputs: pxObjClass = "Rule-Obj-Property", pyClassName = "PegaMKT-Data-Prospect", pyPropertyName = "NotorietyAssessmentType"


Steps to Reproduce



1. Create a new prospect based Segment.
2. Add new criteria based on custom property defined on AAA-BE-Data-Customer.


Root Cause



In the openAssociation Activity, while setting the class for handling Prospect Segment criteria visualization, the class was assumed to be the static shipped prospect class.


Resolution



Apply HFix-25843.

Suggest Edit

Published March 1, 2016 - Updated December 2, 2021

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