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Segment RD fails to load within default query time-out value



Segmentation report definition associated to a NBAM Segment rule was not loading in Production environment. Similar segmentation report definitions were working without any issues in Development / Test environments.

Error Messages

** ** Retrieving the report data exceeded the limit of 30 seconds. Please try making the report more specific by further limiting which rows to include.


Click on "Show Customers" button on a Segment rule. This behaviour was replicable under load with large customer data set.

Root Cause

Query time-out setting (pyQueryTimeoutInterval) was set to 30 seconds. This time-out value was not sufficient to populate the segmentation report in issue reported environment.


Increase query time-out setting (pyQueryTimeoutInterval) to a higher value (say 60 seconds) has helped resolve the reported issue.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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