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Support Article

Segment RD fails to load within default query time-out value

SA-1552

Summary



Segmentation report definition associated to a NBAM Segment rule was not loading in Production environment. Similar segmentation report definitions were working without any issues in Development / Test environments.




Error Messages



** ** Retrieving the report data exceeded the limit of 30 seconds. Please try making the report more specific by further limiting which rows to include.



STEPS TO REPRODUCE

Click on "Show Customers" button on a Segment rule. This behaviour was replicable under load with large customer data set.


Root Cause



Query time-out setting (pyQueryTimeoutInterval) was set to 30 seconds. This time-out value was not sufficient to populate the segmentation report in issue reported environment.

Resolution



Increase query time-out setting (pyQueryTimeoutInterval) to a higher value (say 60 seconds) has helped resolve the reported issue.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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