Support Article

Select file attachment button not keyboard accessible with JAWS



The Out-of-the-box (OOTB) case attachment modal dialog is not keyboard accessible when Job Access With Speech (JAWS) is running and PegaWAI is not being used.

Error Messages

Not Applicable

Steps to Reproduce

Use JAWS with out of the box case attachment modal.

Root Cause

The OOTB attachment modal dialog uses the pzMultiFilePath control.

​This is not keyboard accessible while JAWS is running. This modal changes when PegaWAI is utilized, but without this ruleset involved the standard modal is not keyboard accessible to attach files.


Apply HFix-28609.


Published August 15, 2016 - Updated August 23, 2016

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