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Support Article

Select file(s) button does not work if user clicks below text



The 'Select file(s)' button in the Attachment dialog functions inconsistently depending on where the user clicks the button. If the user clicks on the top half of the button, the dialog functions always. However, if the user clicks on the lower half of the button, the click fails to register and the user must click on the button text or above it.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a case attachment.
  2. Click the Select file(s) button.

Root Cause

A defect in Pegasystems’ code or rules.

The input target is smaller than the button itself.


This feature is implemented in Pega Platform 8.2.7.

Alternatively, perform the following local-change:

Add the below style to the UserWorkForm:

 .file-input-wrapper input[type="file"] {
    font-size: 14px;
    position: absolute;
    top: 0;
    right: 0;
    bottom: 0;
    opacity: 0;
    cursor: pointer;
Suggest Edit

Published December 2, 2021

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