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Support Article

Selecting the Get Help action displays an error message

SA-103576

Summary



Pega Platform 7.1. 9 is upgraded to Pega Platform 8.3.
On selecting the 'Get Help' action while in an activity through the Developer Studio, an error message displays in a popup window. 



Error Messages



An error has been encountered.   Please contact your system administrator.


Steps to Reproduce

  1. Log in to Pega Designer Studio.
  2. Open an activity.
  3. In the Actions menu, click the 'Get Help' option.


Root Cause



During the upgrade from Pega Platform 7.1.9 to Pega Platform 8.3, not all the menu items were updated.


Resolution



Perform the following local-change:

Upgrade to the new menus from the HTML5 landing page.
Suggest Edit

Published August 4, 2020 - Updated December 2, 2021

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