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Support Article

Send Corr agent is unable to send email notifications



Send Corr agent is unable to send email notifications like SLA emails or regular notifications as part of the work flows and result in PRRuntime Exception.

Error Messages

PRRuntime Exception.

Steps to Reproduce

  1. Log in to the application
  2. Create an activity with the following configurations:
      - In Step 1 of the activity, set the necessary parameters for the Noitfy activity
      - In Step 2 of the activity, call the notify activity and check pass parameter page
  3. Run the flow

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:

Use the SendEmailNotification activity instead of the Send Corr agent.


Published August 19, 2019 - Updated December 2, 2021

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