SendemailNotificationActivity Throws "[EOF]" Error
SummaryUsing an SMTP server defined in an EmailAccount Test Connectivity works successfully.
However using the same details to send an email message via SendEmailNotification fails with the following error
Error MessagesUnexpected exception caught while trying to send an email message.
Steps to ReproduceNot Applicable
Root CauseA defect or configuration issue in the operating environment.
Set the logger com.pegarules.generated.pega_integrationengine_default to debug to generate this information:[9/19/16 5:30:05:910 MST] 0000008a SystemOut O 250-024.your_email_server.com Hello [127.0.0.1]
250-AUTH GSSAPI NTLM
DEBUG SMTP: got response code 530, with response: 530 5.7.1 Client was not authenticatedThe 530 can also mean that the client is black listed - so user must double check the PRPC server did not get black listed (the test connection does not behave the same as actually sending an email.
ResolutionMake the following change to the operating environment:
A different SMTP server was used and the email was sent successfully.
Published September 22, 2016 - Updated September 28, 2016