Support Article
Server does not start on installing a list of hotfixes
Summary
Server does not start on installing a list of hotfixes.
Error Messages
[ ip-172-16-32-54] [ ] [ ] [ ] ( etier.impl.EngineStartup) INFO - PegaRULES initialization failed. Server: ip-172-16-32-54
[ ip-172-16-32-54] [ ] [ ] [ ] (ervlet.WebAppLifeCycleListener) ERROR - Enterprise tier failed to initialize properly, PegaRULES not available
[ ip-172-16-32-54] [ ] [ ] [ ] (ervlet.WebAppLifeCycleListener) INFO - Initializing push engine...
[ ip-172-16-32-54] [ ] [ ] [ ] (ernal.basic.SystemSettingsImpl) INFO - Failed to get setting with key: "systempulse/watchedruleclasses" and owning ruleset: "Pega-Engine". PegaRULES database context is not available.
[ ip-172-16-32-54] [ ] [ ] [ ] ( etier.impl.EngineStartup) WARN - PegaRULES shutdown initiated.
[ ip-172-16-32-54] [ ] [ ] [ ] (pboard.StorageStreamCommonImpl) INFO - Storage stream version is 7
[ ip-172-16-32-54] [ ] [ ] [ ] (pboard.StorageStreamCommonImpl) INFO - [Encoding - Error during encode -
[ ip-172-16-32-54] [ ] [ ] [ ] (pboard.StorageStreamCommonImpl) INFO - DATA-ADMIN-OPERATOR-ACCESSGROUP PRPC:AGENTS
[ ip-172-16-32-54] [ ] [ ] [ ] (lipboard.DirectStreamEncoderV7) ERROR -
java.lang.NoSuchMethodError: com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getBackReferenceInformation()Ljava/util/Set;
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.hasBackReferences(ClipboardPageImpl.java:5680)
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeAllBackwardLinksToTopLevelPage(StorageStreamCommonImpl.java:1414)
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.addLinkSerializationProperties(StorageStreamCommonImpl.java:1146)
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1476)
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746)
Steps to Reproduce
Unknown.
Root Cause
Not Applicable.
Resolution
Perform the following local-change:- Add the below setting to the prbootstrap.properties file and set the date to the value before installing the hotfixes:
com.pega.pegarules.bootstrap.codeset.patch.Pega-EngineCode=2018-10-29 21.14 GMT - Start the server and rollback the hotfixes
- Stop the server
- Remove the setting added in step1 and restart the server
Published February 22, 2019 - Updated October 8, 2020
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