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Support Article

Server does not start on installing a list of hotfixes

SA-71827

Summary



Server does not start on installing a list of hotfixes.


Error Messages

[     ip-172-16-32-54] [          ] [                    ] [                    ] (      etier.impl.EngineStartup) INFO    - PegaRULES initialization failed. Server: ip-172-16-32-54
[     ip-172-16-32-54] [          ] [                    ] [                    ] (ervlet.WebAppLifeCycleListener) ERROR   - Enterprise tier failed to initialize properly, PegaRULES not available
[     ip-172-16-32-54] [          ] [                    ] [                    ] (ervlet.WebAppLifeCycleListener) INFO    - Initializing push engine...
[     ip-172-16-32-54] [          ] [                    ] [                    ] (ernal.basic.SystemSettingsImpl) INFO    - Failed to get setting with key: "systempulse/watchedruleclasses" and owning ruleset: "Pega-Engine". PegaRULES database context is not available.
[     ip-172-16-32-54] [          ] [                    ] [                    ] (      etier.impl.EngineStartup) WARN    - PegaRULES shutdown initiated.
[     ip-172-16-32-54] [          ] [                    ] [                    ] (pboard.StorageStreamCommonImpl) INFO    - Storage stream version is 7
[     ip-172-16-32-54] [          ] [                    ] [                    ] (pboard.StorageStreamCommonImpl) INFO    - [Encoding - Error during encode -
[     ip-172-16-32-54] [          ] [                    ] [                    ] (pboard.StorageStreamCommonImpl) INFO    - DATA-ADMIN-OPERATOR-ACCESSGROUP PRPC:AGENTS
[     ip-172-16-32-54] [          ] [                    ] [                    ] (lipboard.DirectStreamEncoderV7) ERROR   -
java.lang.NoSuchMethodError: com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getBackReferenceInformation()Ljava/util/Set;
        at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.hasBackReferences(ClipboardPageImpl.java:5680)
        at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.serializeAllBackwardLinksToTopLevelPage(StorageStreamCommonImpl.java:1414)
        at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.addLinkSerializationProperties(StorageStreamCommonImpl.java:1146)
        at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPage(DirectStreamEncoderV7.java:1476)
        at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoderV7$PageSection.addPageNew(DirectStreamEncoderV7.java:746)



Steps to Reproduce



Unknown.


Root Cause



Not Applicable.


Resolution

Perform the following local-change:
  1. Add the below setting to the prbootstrap.properties file and set the date to the value before installing the hotfixes:
    com.pega.pegarules.bootstrap.codeset.patch.Pega-EngineCode=2018-10-29 21.14 GMT
  2. Start the server and rollback the hotfixes
  3. Stop the server
  4. Remove the setting added in step1 and restart the server


     

Published February 22, 2019 - Updated October 8, 2020

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