Support Article

Server is not starting up after the hot-fix installation



To synchronize up the pre-production and developer environments, in that process user has installed few hotfixes in Pre-production.

After installing and performing server restart, server is not starting up.

Error Messages

Not Applicable

Steps to Reproduce

Install the following hotfixes:
  • HFix-26153
  • HFix-27677
  • HFix-28363
  • HFix-23001
  • HFix-23780
  • HFix-28416
  • HFix-25248
  • HFix-25805
  • HFix-25338
  • HFix-28759
  • HFix-25900
  • HFix-24965
  • HFix-25555
  • HFix-24578
  • HFix-25048
  • HFix-26692
  • HFix-25158
  • HFix-25885
  • HFix-26327
  • HFix-25688
  • HFix-25891
  • HFix-25783
  • HFix-23293
  • HFix-25392
  • HFix-27542
  • HFix-28049
  • HFix-23878
  • HFix-22777
  • HFix-23925
  • HFix-24080

Root Cause

No class exists after the hotfixes and datasource not defined. There is mis-configuration in DL file which caused the issue.


Make the following change to the operating environment:

Identify the incorrected DL and create a new DL for the same.

Published February 14, 2017 - Updated February 19, 2017

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