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Support Article

Service case opens in a new tab



On opening a case in the Recent Cases section on an Interaction, the Review Service Case screen displays correctly in the interaction. However, when the task is selected, the case opens in a new tab.

Error Messages

Not Applicable

Steps to Reproduce

Select a task in the Review Service Case.

Root Cause

A defect in Pegasystems’ code or rules: Locking issue.


As a local-action, deactivate optimistic locking.

Published October 10, 2018 - Updated December 2, 2021

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