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Service level agent fails to send email but is updated a success



A service level agent fails to send an email as designed; but the case is still updated as successful.

Error Messages

2015-05-06 01:50:44,766 [abc_prweb,maxpri=10]] [  STANDARD] [     PegaRULES:06.03] (n.ABC_XYZ_Work_PQR.Action) INFO    - Corr Update failed
2015-05-06 01:50:44,888 [abc_prweb,maxpri=10]] [  STANDARD] [     PegaRULES:06.03] (pega_integrationengine_default) ERROR   - Unexpected exception caught while trying to send an email message.
javax.mail.internet.AddressException: Illegal address in string ``''
    at javax.mail.internet.InternetAddress.<init>(
    at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.SendEmailMessage06_03_01(
    at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.invoke(
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(
    at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(
    at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(
    at com.pegarules.generated.activity.ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.step6_circum0(
    at com.pegarules.generated.activity.ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.perform(

Steps to Reproduce

Call the activity SendSimpleEmail with the required parameter from an activity.

Root Cause

The root cause of this problem is that there is no email account configured for class group or Default.


This issue is resolved through the following Local-change. Create an email account for the class group or configure the Default email account as mentioned in the developer help.

Published June 17, 2015 - Updated October 8, 2020

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