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Service level agent fails to send email but is updated a success

SA-10642

Summary



A service level agent fails to send an email as designed; but the case is still updated as successful.

Error Messages



2015-05-06 01:50:44,766 [abc_prweb,maxpri=10]] [  STANDARD] [     PegaRULES:06.03] (n.ABC_XYZ_Work_PQR.Action) INFO    - Corr Update failed
2015-05-06 01:50:44,888 [abc_prweb,maxpri=10]] [  STANDARD] [     PegaRULES:06.03] (pega_integrationengine_default) ERROR   - Unexpected exception caught while trying to send an email message.
javax.mail.internet.AddressException: Illegal address in string ``''
    at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:108)
    at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.SendEmailMessage06_03_01(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:303)
    at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.invoke(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:87)
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:132)
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:109)
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8053)
    at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
    at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(pega_integrationengine_default.java:149)
    at com.pegarules.generated.activity.ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.step6_circum0(ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.java:998)
    at com.pegarules.generated.activity.ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.perform(ra_action_sendemailnotification_e431bfe12e014fd73034ad04d8a4d15d.java:170)


Steps to Reproduce



Call the activity SendSimpleEmail with the required parameter from an activity.

Root Cause



The root cause of this problem is that there is no email account configured for class group or Default.

Resolution



This issue is resolved through the following Local-change. Create an email account for the class group or configure the Default email account as mentioned in the developer help.

Suggest Edit

Published June 17, 2015 - Updated October 8, 2020

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