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Support Article

Service requests created by Agent are visible after completion



User has a SOAP Service that when called does not end the requestors session. User has enabled the “End requestor when done?” option on the service rule to have the system end the requestor session, when the activity completes. Still the requestors are hanging around in the system when the activity completes. User requires to know why the requestor sessions are not ending.

Error Messages

Not applicable.

Steps to Reproduce

Requestors are hanging around in the system when we're completing tasks.

Root Cause

The service package is stateless.


The “End requestor when done?” functionality is only applicable for stateful service packages. The option should be unchecked for stateless.

At service package level :

At service level :


Published January 31, 2016 - Updated October 8, 2020

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