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Support Article

Session timeout when viewing history records



Session timeout occurs when you, as an application developer, pull data from PC_HISTORY_WORK table.

As a result, users face time out issues when viewing history records.

Error Messages

Service Unavailable

Steps to Reproduce

Pull data from PC_HISTORY_WORK table from application side.

Root Cause

The table PC_HISTORY_WORK from which the records are being fetched does not have indexes.


This issue is resolved by making the following change to the operating environment: 

1. Build indexes on the columns in the table which are used to fetch the records.
2. Archive the table regularly to limit the size of the current table.

Published January 31, 2016 - Updated October 8, 2020

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