Support Article
Shared Path images are not included in generated PDF
SA-33979
Summary
User has a requirement to generate a pdf with some contents and also include the images from the shared path.
Error Messages
Not Applicable
Steps to Reproduce
Click on control in section to generate PDF.
Root Cause
An issue in the custom application code or rules, user was trying to fetch the image from relative path from some other machine and not from the ServiceExport from the server.
Shared path will not be accessed while generating PDF.
Resolution
User must use relative path of /ServiceExport location from Pega temp directory.
Published March 5, 2017 - Updated October 8, 2020
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