Support Article
Show BAN or Show Customers report times out
SA-70683
Summary
Report times out on running the out-of-the-box Show BAN or Show Customer report containing a large number of results. This occurs when the report retrieves the total result count to present the paging gadget. The issue persists despite installing HFix-44305.
Error Messages
Not Applicable
Steps to Reproduce
Click the Show Customer or Show BAN action in Pega Marketing.
Root Cause
HFix-44305 provided an option on the Report Viewer tab, of the report definition rule, to disable the retrieval of the Total Result count and default to the 'Next Previous' style of Paging control. However, Pega Marketing did not use the Report Viewer and instead, used an alternate presentation that did not fetch the Report Viewer's paging options. The requirement was for Pega Marketing Report Presentation to retrieve the Report Viewer paging options.
Since Pega Marketing did not fetch the Report Viewer's paging options, the total result count was always retrieved. For large result sets, the report timed out.
Resolution
Apply the following hotfixes:
- HFix-49113
- HFix-48933
Tags:
Published March 19, 2019 - Updated December 2, 2021
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