Support Article
"ShowAllOperators" is not showing worklist of selected operator
SA-19775
Summary
In the My Group, when an operator is selected from " View List for" DropDown, the same worklist returns for all the operators. "ShowALLOperators" is a out of box control of Pega-Gadgets:07-10-01 ruleset.
Error Messages
Not Applicable
Steps to Reproduce
- Go to the "MyGroup" section of "Data-Portal" Class. Select any operator from "View List For" dropdown. This will display the same worklist for any selected operator.
Root Cause
Rule Limitation.
Resolution
This issue is fixed by interchanging the filter conditions in the WorkList • ALL listview from Assign-Worklist class. The following steps address the issue.
- Open the above rule.
- Goto content tab, observe filter crieteria.
- Add a filter condition at the end (C).
- Add following values to the newly added row(A,.pxAssignedOperatorID, is equal, param.UserID).
- Remove the first row.
- Have the logic as "A AND B".
Published February 18, 2016 - Updated October 8, 2020
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