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Support Article

Single Sign-On redirect behavior incorrect



User configures Single Sign-On (SSO) redirect in the SAMAUTHL authentication service. The redirect does not work on the JavaScript pop up or Asynchronous JavaScript and XML (AJAX) request on timeout. The redirect works only on manual web page refresh.

Error Messages


Not Applicable

Steps to Reproduce


Leave the system idle for more than the timeout time configured in the access group. 

Root Cause

This behavior is as per the Pega product design.


Here’s the explanation for the reported behavior:
On timeout Pega does not make a call to IdP (Identity Provider) for logout. It stops the requestor session and deletes the session data from the cache. It sends another authentication request to IdP to log in again when the user starts working. 



Published February 22, 2019 - Updated October 8, 2020

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