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Support Article

Skin built in PRPC v6.2 does not work in PRPC v7.1.5



A skin built in PRPC 6.2 SP2 portal does render correctly after updating the application to PRPC 7.1.5 with OOTB portals.

Error Messages

None. Distorted portal.

Steps to Reproduce

Open a skin built for 6.2sp2  portal on a 7.1.5 system.
ModifyOOTB pyCaseManager portal and change the skin from pyEndUser 71 to the one made for PRPC 6.2 SP2 portal
Launch the portal. 

Root Cause

The root cause of this problem is a defect in customer application code/rules. Portals in 6.2 SP2 have different layout and containers from the new portal introduced as part of Pega 7.x.

Styles for these new layouts are specified in the OOTB skins and hence, should be styled from the Skin designer. Using skins made for 6.x portals would yeild distorted UI if used with 7.x portals.


Do not reference 6.x Skins meant for 6.x portals in 7.1.x portals.

Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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