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Support Article

SLA deadline should be 30 days

SA-41472

Summary



When initiating a retrieval request (copy of sales receipt) for a dispute. The CheckForResponse30 SLA is set to 2 days. Documentation explains it should be set to 30. The SLA deadline activity is not runnin because the flow action it is calling is not present in the flow.


Error Messages



Not applicable


Steps to Reproduce



1. Create a master dispute case on a debit card transaction.
2. Initiate a Retrieval Request. The assignment created has the SLA.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFIX-35530

Suggest Edit

Published August 26, 2017 - Updated December 2, 2021

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