Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SLA does not pick up the assignment



SLA processing was delayed by up to six hours, when normal processing for SLA activity was in the order of less than one minute.

Error Messages

Not Applicable

Steps to Reproduce

1. Configure a four-node system with two nodes running ServiceLevelEvents Agent.
2. Misconfigure the two nodes running ServiceLevelEvents agent to use EDT time zone.
3. Restart system, and run application using SLA.

Root Cause

A defect or configuration issue in the operating environment. It was observed that two of the four nodes were set to EDT instead of GMT time zones.


Perform the following local-change:
Change the time zone of servers to GMT to maintain consistency among all four nodes.
Suggest Edit

Published March 17, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us