SA-340

Summary

SLA processing was delayed by up to six hours, when normal processing for SLA activity was in the order of less than one minute.

Error Messages

Not Applicable

Steps to Reproduce

1. Configure a four-node system with two nodes running ServiceLevelEvents Agent.
2. Misconfigure the two nodes running ServiceLevelEvents agent to use EDT time zone.
3. Restart system, and run application using SLA.

Root Cause

A defect or configuration issue in the operating environment. It was observed that two of the four nodes were set to EDT instead of GMT time zones.

Resolution

Perform the following local-change:
Change the time zone of servers to GMT to maintain consistency among all four nodes.