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Support Article

SLA does not pick up the assignment

SA-340

Summary



SLA processing was delayed by up to six hours, when normal processing for SLA activity was in the order of less than one minute.

Error Messages



Not Applicable

Steps to Reproduce



1. Configure a four-node system with two nodes running ServiceLevelEvents Agent.
2. Misconfigure the two nodes running ServiceLevelEvents agent to use EDT time zone.
3. Restart system, and run application using SLA.

Root Cause



A defect or configuration issue in the operating environment. It was observed that two of the four nodes were set to EDT instead of GMT time zones.

Resolution



Perform the following local-change:
Change the time zone of servers to GMT to maintain consistency among all four nodes.
Suggest Edit

Published March 17, 2016 - Updated October 8, 2020

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