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Support Article

SLA not firing when WO is moved from worklist to workbasket



SLA does not fire when work object is moved from worklist  to workbasket.

Error Messages

Not Applicable

Steps to Reproduce

1. Create an interaction.
2. Configure SLA on an intent task.
3. Launch the intent task from the interaction.
4. Log in to CPM Manager Portal, and navigate to manager tools.
5. Transfer that work item to other workbasket.

Root Cause

Updating SLA queue item is missing in CAReAssignMulitpleWorkItems activity, which is invoked when transferring work object from worklist to workbasket.


Apply HFix-26347.
Suggest Edit

Published March 24, 2016 - Updated December 2, 2021

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