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Support Article

SLA queue items move to broken queue with exceptions



User invokes an activity to create a different case. In the Service Level Agreement (SLA) activity, an add cover activity is invoked to create a child case. However, the SLA queue items move to the broken queue with the exceptions.

Error Messages

cannot be null or blank. page: Declare_pyDisplay.pyDisplay. Details: Invalid value for aReference passed to cannot be null or blank. page: Declare_pyDisplay.pyDisplay.  Details: Invalid value for aReference passed to, char)
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at pega.pegarules.session.internal.mgmt.autostreams.HarnessUIBuilder.isSDM( ~[prprivate.jar:?]
at pega.pegarules.session.internal.mgmt.autostreams.HarnessUIBuilder.setTemplatingStatus( ~[prprivate.jar:?]

Steps to Reproduce

Run the flow configured with the assignment level SLA.

Root Cause

SLA goal activity creates a child case using the AddCovered activity which internally invokes the SDM() method of In this method, getPortalName() is invoked to retrieve the portal name which is an empty value. 


Apply HFix-54280.


Published August 19, 2019 - Updated December 2, 2021

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