Support Article

Slow segment as Pega-MKT-Engine agents were not activated

SA-38450

Summary



A segment is running but it never ends with Pega Marketing 7.13.


Error Messages



Not Applicable


Steps to Reproduce



Select a segment and run it.


Root Cause



Behind the scene, a Pega-MKT-Engine agent was processing the segment. Pega-MKT-Engine agents were not activated and hence segment was not processed.

Resolution



Open the Agent Schedule rule for rulesetPegaMKT-Engine and select the "Enable this agent" checkbox (under "Agent-Wide Settings").

Published May 24, 2017 - Updated July 20, 2017

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