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Support Article

Slowness on one of the environments



A performance issue has been identified. Running the same scenario on UAT is taking twice as much time as running it on SIT.
Note that both environments have the same Java VM Information.

Error Messages

Not Applicable.

Steps to Reproduce

Perform any action such as pressing down on an AutoComplete that reads from a data page is taking a lot of time on UAT in comparison to SIT

Root Cause

An issue in the custom application code or rules. Looking at both tracer outputs, the only difference was more time spent to execute each activities. It has been decided to run "pxEvaluateCPU" on both environments:


The result provided by pxEvaluateCPU activity is showing a significant difference between SIT and UAT. So the execution time will always be faster in SIT.

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Published August 26, 2017 - Updated October 8, 2020

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