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Support Article

SMA authentication does not work



Authentication does not work despite enabling System Management Application (SMA) authentication.

Error Messages

Not Applicable

Steps to Reproduce

Update the web.xml  file with the PegaDiagnosticUser role.

Root Cause

The web.xml file was updated incorrectly in the user environment.


Perform the following local-change:

Update the web.xml file with the below code.

<web-resource-name>System Management Application - DB utility
Application </web-resource-name>
<description>secure all urls for this application</description>



Published December 2, 2019 - Updated October 8, 2020

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