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Support Article

SMA Failed to get mbeans



System Management Application (SMA) fails to obtain MBeans.

Error Messages

SECJ0369E: Authentication failed when using LTPA.

Steps to Reproduce

  1. Add a node in the SMA.
  2. Connect to the SMA.

Root Cause

Security role to the user or Group Mapping was missing in WebSphere.


Perform the following local-change:
  1. Enable Administrative Security in WebSphere.
  2. Create a WebSphere user with a Monitor role and assign the PegaDiagnosticUser role.
  3. Use this user ID and password in the SMA configuration.
  4. In the SMA, configure the connection as a remote connection and provide the user details configured.
  5. Save the node details.

Published December 2, 2021

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